Skills

• Proven skills as a QA Manager and QA Engineer
• Excellent project management, written and interpersonal skills
• Solid understanding of programming concepts and software development
• Solid understanding of web technologies and concepts
• Solid knowledge of UNIX, Windows and Mac OS
• Avid photographer and artist

Experience

• Responsible for QA of the following products: Lycos Search, Hotbot, Tripod, Angelfire and several other smaller products.
• Implemented standard QA procedures for web publishing and search QA efforts.
• Redesigned QA workflow and reporting to ensure the capture and reporting of pertinent information.
• Worked with Engineering and Operations teams to set consistent and realistic release guidelines for code delivery into QA and from QA to the live site.
• Scoped and directed build out of QA test environments for new and ongoing products, brought QA test beds to a predictable reflection of live service.
• Led QA for the Lycos network redesign, relaunch of Lycos Search, port of Lycos Search and Hotbot from Unix to Windows and the release of 6 new paid services.
• Transitioned Hotbot QA from San Francisco office to Waltham office.
• Assisted team writing functional and performance test plans.
• Conducted test plan reviews with cross-functional teams.
• Conducted biannual employee performance reviews and goal setting.

• Provided a roadmap for the integration of Snap.com and Xoom.com QA services through the implementation of project management and release management.
• Developed guidelines describing QA's role in the software development cycle at NBCi.com governing the technical interaction between QA, product management, project management and software development.
• Negotiated the purchase of the Mercury Interactive suite of testing tools.
• Provided specifications for the creation of an automatic display of user statistics for the company intranet.
• Responsible for employee reviews and mentoring.
• Selected and utilized outsourced testing companies to handle excess workload.
• Participated in 3^rd party due diligence for acquisition and partnering.

• Wrote and executed test plans.
• Worked with white-box test team identifying areas of focus.
• QA lead for Snap co-location testing effort.
• QA lead for the Y2K testing.
• Developed the next generation QA web site for internal use providing a resource for QA resource allocation, including the creation of cgi's for status report generation and resource allocation tracking.
• Successfully proposed a new QA lab providing a unified test bed.
• Regularly delivered a class describing the use of the bug-tracking system.
• Interviewed QA Engineer, Software Engineer and Project Management candidates.

• Responsible for the testing of image enhancement plug-ins on the Windows NT and Windows 95 platform.
• Developed acceptance guidelines that helped establish a baseline set of criteria in a rapidly growing Quality Assurance department.
• Wrote Read Me documentation.
• Established and maintained a directory of software updates for the company.

• Identified bugs, anomalies and discrepancies within the Macintosh OS as they pertained to the normal functionality and operation of graphic and desktop publishing applications in prototype Apple computers.
• Point of contact for Desktop Publishing questions or problems.
• Tracked the progress of the test team through weekly status reports.
• Wrote test plans and bug reports.

• Supervised staff at one of the nation's most profitable and busiest computer service departments.
• Ensured departmental staff were trained on all hardware and software.
• Wrote training manual for coworkers to maintain the store e-mail services.

Education and Coursework

• Database Access from Web Applications
• XML Application Development
• Introduction to Perl Programming

• Introduction to SQL

• Accepted on scholarship into the Experimental Film and Television program.